“What would be the most difficult technique in this book so far for you to learn how to do well? Why?” – Dr. North
The most difficult technique for me in Dale Carnegie’s book, How to Win Friends and Influence People would be from the chapter “The Secret of Socrates”. I am not sure I would be good at getting a customer with a no attitude to start saying “yes, yes” immediately. Every person that says no is different, and I wonder if I could assess them quickly enough. Now some people will be easily swayed, however others can be rather difficult. I typically would not let someone disrespect me by nature. I know I would have to learn how to be savvy enough to turn the conversation around and lead the customer to an open minded state where they are willing to work towards the best possible outcome for everyone.
In this chapter Dale Carnegie gave the example of a banker in New York City who encountered a customer that wanted to open a account but did not want to give the required information needed to do so. The banker, before studying human relations, said that he would have turned the customer away. I probably would have done the same. He realized that was not making the customer feel welcomed or important. He knew he must make the customer feel that the necessary information was needed for his sake, not just the banks. He turned every refusal that the customer was giving him around, and with a positive reasonable question changed the customers mind. This is where I think I might struggle. Would I be good at analyzing the situation in changing their mind without them even realizing what I was doing and that we actually agree. The banker was even able to get the customer to do more than he originally entered the bank for.
I really feel like I am going to need to work on everything that was in this book. Every chapter offered something and should be taken seriously. I guess the one in my paper stood out a little bit more.