Difficult Technique for Me

“What would be the most difficult technique in this book so far for you to learn how to do well? Why?” – Dr. North

The most difficult technique for me in Dale Carnegie’s book, How to Win Friends and Influence PeopleĀ would be from the chapter “The Secret of Socrates”. I am not sure I would be good at getting a customer with a no attitude to start saying “yes, yes” immediately. Every person that says no is different, and I wonder if I could assess them quickly enough. Now some people will be easily swayed, however others can be rather difficult. I typically would not let someone disrespect me by nature. I know I would have to learn how to be savvy enough to turn the conversation around and lead the customer to an open minded state where they are willing to work towards the best possible outcome for everyone.

 

In this chapter Dale Carnegie gave the example of a banker in New York City who encountered a customer that wanted to open a account but did not want to give the required information needed to do so. The banker, before studying human relations, said that he would have turned the customer away. I probably would have done the same. He realized that was not making the customer feel welcomed or important. He knew he must make the customer feel that the necessary information was needed for his sake, not just the banks. He turned every refusal that the customer was giving him around, and with a positive reasonable question changed the customers mind. This is where I think I might struggle. Would I be good at analyzing the situation in changing their mind without them even realizing what I was doing and that we actually agree. The banker was even able to get the customer to do more than he originally entered the bank for.

I really feel like I am going to need to work on everything that was in this book. Every chapter offered something and should be taken seriously. I guess the one in my paper stood out a little bit more.

He who treads softly goes far.” – Chinese proverb

How Important is Trust? – Very

“How important is trust in establishing long-term business relationship?” – Dr. North

But have renounced the hidden things of dishonesty, not walking in craftiness, nor handling the word of God deceitfully; but by manifestation of the truth commending ourselves to every man’s conscience in the sight of God. – 2 Corinthians 4:2

Trust is important in any relationship in life. Establishing trustworthiness and honesty is honoring God. Certainly, in the business world to be successful clients/customers rely on your honesty with them in a relationship. Treat others the way you want to be treated.

Integrity is essential to building a strong foundation and reputation. This means you will have an abundance of reoccurring loyal customers. It is known that word of mouth is the best kind of advertising. You know who you would want to do business with, so be that person.

Building trust begins simply with the way you greet the customer. Energetic positive vibes will create the stepping stone needed to begin that long term relationship. After that, continuing to establish yourself as trustworthy requires many other things. Punctuality can prove to a customer their importance to you. Sincerity will also be key in letting your customer know you truly care. Be sure to nurture the relationship by staying in touch with your customer. Always take responsibility when something goes wrong. Apologize and assure your customer you will do whatever is necessary to correct the error. These are just a few things to help a customer to feel like they can trust you.

Trust is synonymous with your reputation and it begins with the very first customer. Maintaining a certain product or service will reassure them that they know what they are getting every time. This gives them confidence in you.

Again, I can not stress enough the importance of knowing your expectations as a customer because this will translate when you are on the opposite side providing the service. I have written my paper as the provider of the service but these are also the qualities I would need to see if I were the customer paying for a service/product.

2047127858-85dde0ab3fd24d836ebd535f8d648a51

In the words of Bob Marley integrity builds the greatness of who we are in all aspects of our lives. The fact that this will make us successful in business is a nice reward.