A Chapter For My Life

“My plan to implement one chapter in my life.” – Dr. North

How to Win Friends and Influence People by Dale Carnegie is a powerful book with a lot of helpful information. I think it is a book that everyone should read. Anyone can benefit from learning these techniques, but obviously they must be implemented to work.

The chapter I chose is “How to Criticize-and Not Be Hated for It.” The chapter discusses approaching criticism with praise using an indirect approach. This is probably something I would have never thought of on my own. My natural instinct is to say it like it is, especially if I were a boss. I would expect my employees to follow the rules and be courteous. If they were not I would have no problem reminding them of my expectations. I guess the reason I chose this chapter is not because I am afraid to be hated, but it taught me something new. Maybe my way is not the best way.

We are all creatures of habit and we do want to change or find ways of bettering ourselves. Carnegie’s book teaches the art of keeping ourselves open to change and helped me to realize that where I did not think I needed work, perhaps I do.

Dale Carnegie

Now I must figure out how to implement this into my life. I guess I could be very conscious of my reactions to smaller situations in everyday life. I will stop myself and think about the situation at hand and follow the advice in the book. The more conscious I am of my words the more natural this behavior will develop. I will try to be creative with the indirect approach spoken of in the book. I like the scenario where the woman needed the construction workers, adding an addition to her house, to clean up after themselves. Instead of getting upset she cleaned it up herself. Then, the next morning, she thanked them politely for keeping the yard respectable for the sake of her neighbors. Her approach worked beautifully, they began to come to her everyday after work to get her approval on the cleanup that they did.

 

Overall the book, as well as the chapter I chose, has taught me a lot about human relations. I am really glad I was assigned this book and would highly recommend it.

 

 

 

Difficult Technique for Me

“What would be the most difficult technique in this book so far for you to learn how to do well? Why?” – Dr. North

The most difficult technique for me in Dale Carnegie’s book, How to Win Friends and Influence PeopleĀ would be from the chapter “The Secret of Socrates”. I am not sure I would be good at getting a customer with a no attitude to start saying “yes, yes” immediately. Every person that says no is different, and I wonder if I could assess them quickly enough. Now some people will be easily swayed, however others can be rather difficult. I typically would not let someone disrespect me by nature. I know I would have to learn how to be savvy enough to turn the conversation around and lead the customer to an open minded state where they are willing to work towards the best possible outcome for everyone.

 

In this chapter Dale Carnegie gave the example of a banker in New York City who encountered a customer that wanted to open a account but did not want to give the required information needed to do so. The banker, before studying human relations, said that he would have turned the customer away. I probably would have done the same. He realized that was not making the customer feel welcomed or important. He knew he must make the customer feel that the necessary information was needed for his sake, not just the banks. He turned every refusal that the customer was giving him around, and with a positive reasonable question changed the customers mind. This is where I think I might struggle. Would I be good at analyzing the situation in changing their mind without them even realizing what I was doing and that we actually agree. The banker was even able to get the customer to do more than he originally entered the bank for.

I really feel like I am going to need to work on everything that was in this book. Every chapter offered something and should be taken seriously. I guess the one in my paper stood out a little bit more.

He who treads softly goes far.” – Chinese proverb

How Important is Trust? – Very

“How important is trust in establishing long-term business relationship?” – Dr. North

But have renounced the hidden things of dishonesty, not walking in craftiness, nor handling the word of God deceitfully; but by manifestation of the truth commending ourselves to every man’s conscience in the sight of God. – 2 Corinthians 4:2

Trust is important in any relationship in life. Establishing trustworthiness and honesty is honoring God. Certainly, in the business world to be successful clients/customers rely on your honesty with them in a relationship. Treat others the way you want to be treated.

Integrity is essential to building a strong foundation and reputation. This means you will have an abundance of reoccurring loyal customers. It is known that word of mouth is the best kind of advertising. You know who you would want to do business with, so be that person.

Building trust begins simply with the way you greet the customer. Energetic positive vibes will create the stepping stone needed to begin that long term relationship. After that, continuing to establish yourself as trustworthy requires many other things. Punctuality can prove to a customer their importance to you. Sincerity will also be key in letting your customer know you truly care. Be sure to nurture the relationship by staying in touch with your customer. Always take responsibility when something goes wrong. Apologize and assure your customer you will do whatever is necessary to correct the error. These are just a few things to help a customer to feel like they can trust you.

Trust is synonymous with your reputation and it begins with the very first customer. Maintaining a certain product or service will reassure them that they know what they are getting every time. This gives them confidence in you.

Again, I can not stress enough the importance of knowing your expectations as a customer because this will translate when you are on the opposite side providing the service. I have written my paper as the provider of the service but these are also the qualities I would need to see if I were the customer paying for a service/product.

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In the words of Bob Marley integrity builds the greatness of who we are in all aspects of our lives. The fact that this will make us successful in business is a nice reward.

Increasing My Efficiency

In this assignment I was asked, “What can I cut out of my weekly schedule in order to increase my efficiency?” There are probably many ways that I can achieve this by making just small changes that add up.

First of all, before I was given this assignment I began keeping an hourly log of my day. By setting a time for each project and staying on track I was forced to realize how much time was being wasted. Each hours goal had to be met before I allowed myself to become distracted or take a break. Even breaks and lunches had to be scheduled in. I also realized what Gary North had advised me about, which is time is speeding up and priorities are essential to be successful in life.

Another way of being more efficient is to make a to-do list. Things I need to do for myself I try to prioritize and check them off as they are completed. I have self imposed deadlines and I stick to them.

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I realized the times I have gone on my phone during school inevitably took longer than I wanted it to. When I just focus on school and nothing else, it gets done much faster. So powering down my phone will become a must to be most efficient.

The other thing I would like to mention here is not something I think I should cut, but instead add. That would be sleep. A well rested person can accomplish much more than a slow exhausted person. Plus it is not healthy to lack sleep. I think these “tired” minutes will really add up to productive minutes.

“Lost time is never found again.” -Ben Franklin

Something I realized about myself regarding this assignment is that I am not the best at multitasking. I am better at focusing on one task at a time rather than juggling a bunch of them. I am trying to find my groove and what suits me best because that will certainly help me achieve more with less. I remember reading an article about just this. The article stated “When it comes to attention and productivity, our brains have a finite amount.” Therefore multitasking is really task switching. I definitely think I agree with this.

So to sum up I think being more efficient is not just about taking things out of my schedule, but also putting things in as well. Of course, nothing I wrote about will work if not applied diligently.

 

 

 

Why Shouldn’t I Borrow to Buy Something that Depreciates?

Borrowing money to pay for something that is losing value is not the right thing to because I plan on being wealthy. The most obvious example of this is buying a new car. While owning a car is a necessity, owning Cadillac or a Lexus is not, especially if it means financing the payment and now adding interest on top of that. When I sell that car I will never be able to get back what I paid for it. Why do people do this? I do not understand.

Then there is the additional stress of paying for these high priced items over a long period of time. Financial situations could change or the burden could become just too heavy robbing me of quality of life. I want to enjoy life and not worry about making a payment on something I do not need. I suppose everybody’s perspective is different though. I would hate to think that a fancy car or house would determine my happiness.

I also realize a lot of people use credit cards for all their purchases. Let’s consider a fancy meal being bought on credit, if you are not paying your full balance at the end of each month then you will be charged interest. Now that fancy meal has just cost you more and it is no longer of any value to you. I think credit card debt is something that God does not want for us.

Romans 13:8Owe no man any thing, but to love one another: for he that loveth another hath fulfilled the law.”

If I do borrow money I want it to be for something like starting my own company. This is something that I can continue to watch grow and profit from. I want that money that I borrowed to make money. I want to see my money spent produce tangible things that will only add to my wealth without all the stress.